97ok Privacy Policy

97ok's Privacy PolicyWelcome to 97ok. This policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

97ok is a trusted online gaming platform for millions of users across Bangladesh. We believe transparency and trust are the foundation of a healthy relationship, which is why our Privacy Policy is written in clear, straightforward language that every user can easily understand.

By using our services, you agree to the terms of this Privacy Policy. If you have any questions, please reach out to our support team — we are always here to help.

97ok only collects the information necessary to provide our services. We do not gather excessive or unnecessary data. The categories of information we collect are outlined below:

We may collect information directly from you, automatically via cookies and tracking technologies, and through third-party verification services. Your consent is ensured in all cases.

97ok uses your data solely for the purposes listed below. We never use your information outside of those authorized purposes.

• Account management: For registration, login, password recovery, and account verification.
• Financial transactions: For processing deposits and withdrawals, and maintaining transaction history.
• Customer Support: To resolve your complaints and inquiries quickly and effectively.
• Security Assurance: For fraud detection, prevention of multiple accounts, and anti-money laundering measures.
• Service Improvement: To analyze your experience and improve the platform's games, interface, and features.
• Legal obligations: To meet regulatory requirements from government authorities and fulfill legal obligations.
• Contact: To send you important updates, bonus offers, and promotional information (with your consent).

If you do not wish to receive promotional communications, you can opt out at any time from your account settings.

97ok does not sell your data or share it beyond authorized purposes. However, certain situations may require data sharing to operate our services:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information needed to complete transactions.
• Identity Verification Services: Data may be shared with trusted verification partners to complete the KYC process.
• Technology Partners: Hosting and cloud service providers process limited data to keep the platform running.
• Law enforcement: Information may be disclosed as required to comply with valid legal orders or regulatory directives.

The 97ok website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential cookies: Maintaining login sessions and security verification — the site cannot function without these.
• Performance Cookies: Analyzes which pages on the site are most visited to identify areas for improvement.
• Functional Cookies: Remembers your language, preferences, and settings so your experience stays consistent on return visits.
• Marketing Cookies: To show you relevant ads based on your interests — you can opt out of this at any time.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the site.

97ok does not retain your data longer than necessary. Retention periods are determined by the type of information:

• Account information: For the duration of an active account and 5 years after closure, as required by legal obligations.
• Financial transaction records: A minimum of 7 years, in compliance with international financial regulations.
• Customer Support Contact: 1 year after the issue is resolved.
• Cookie & session data: Upon session end or a maximum of 30 days.
• Marketing Information: Until you withdraw your consent.

After the applicable retention period, data is securely deleted or anonymized so that you can no longer be identified.

You have several important rights regarding your personal data. 97ok respects these rights and is committed to helping you exercise them.

• Right to Access: You can request to know what information we have collected about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request the permanent deletion of your data.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You may opt out of marketing communications or object to certain types of processing.

97ok is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor has submitted their data, we will immediately delete it and close the associated account.

Parents are encouraged to monitor their children's online activity and use parental control software. If you suspect a minor has created an account on our platform, please notify us immediately.

97ok uses industry-standard security measures to protect your data. Our technical and organizational safeguards are outlined below:

• 256-bit SSL/TLS encryption on all data transmissions.
• All passwords are stored using bcrypt hashing — no one can view your password in plain text.
• Regular third-party security audits and penetration testing.
• Automatic alerts and account lockout upon detection of suspicious login attempts or activity.
• Employee access to data is need-to-know — not all staff can view all information.
• Data backup systems that are tested on a regular basis.

Please note — no transmission over the internet is completely secure. Keep your password strong, never share it with anyone, and always sign out after using an unfamiliar device.

97ok reserves the right to update this Privacy Policy as needed. For any significant changes, we will post a notification on the platform and send an email to your registered address.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page from time to time.